How it works

• Returns and exchanges are accepted within 30 days of purchase.

• Items must be unused, unworn, and with tags attached. 

• Final sale items cannot be returned or exchanged. 

• A $7.95 flat return shipping fee applies to returns. This fee is waived for exchanges of the same item in a new size or color.

Exchanges made easy

Need a different size or color of the same item? Use our Return Portal to make a direct exchange with no return fee. Exchanges will be shipped once the item being exchanged is in in transit status.

Refunds 

Refunds are processed to your original payment method within 5–7 business days after we receive and inspect your return. Please allow additional time for your bank to process.

Not quite right? No worries. We make returns and exchanges easy, so you can shop with confidence. 

Need more help? 

If you still need assistance, please contact us at support@charlesriver.com or call 781-793-5378.